简历请尽快发至： julie.liualcatel-lucent.com
面试时间暂定为1月中旬（如果收到的简历达到一定数量，会截止收简历，马上安排面试），实习期限为不定期（双方协商）。
实习地点在青岛市崂山区松岭路169号青岛朗讯。
此次招聘主要面向研三明年要毕业的同学，信息学院的专业都可以，英语书写以及口语要求比较高，具体岗位需求如下：
Position Name： Technical Support Engineer(Fixed Access)
Location：Qingdao
Platform: Service Assurance & Field Force
Dept : Global Technical Support - Fixed Network
Job Description:
Supporting Alcatel-Lucent Fixed Access product, ISAM, ISAM-V, GPON, FX, related EMS, etc.
Providing the necessary depth of regional support on customer products & networks - hardware and software.
Where necessary, replicate customer faults in a lab environment to isolate faults and perform in-depth analysis.
Gain familiarity with new products in order to effectively support their introduction within the local region.
Constantly seek out relevant product and technology information for both current and future products.
Liaise with the in-country team technical support engineers and / Field workforce personnel to resolve complex problems.
Escalate & liaise with the relevant internal product specialists (TEC/R&D or other regional tech support teams) to resolve complex problems.
Internal Contacts:
In-Country Technical Support teams; In-Country project Technology Integration teams & Filed Workforce teams; Product Unit TEC & R&D teams; Technology & Solutions teams.
External Contacts:
Customers; 3rd-party organizations associated with the supported products - especially OEM suppliers of B2B maintenance contracts.
Requirements:
Strong verbal English communication skill.
Good at putting oneself in the other’s position for understanding and make one’s point clear effectively.
Analytical ability in problem and fault solving.
Ability to interpret network diagrams, switching systems and networks. In-depth technical knowledge of Telecommunications Networks related to the following: Broadband Access, Network Management Systems, IP routings, MG/MGC, etc.
